As analytics tools in the clinical research industry advance, organizations continue to discover deeper insights about their clinical operations. However, collecting metrics is only the start to understanding your organization on a deeper level. Analytics tools provide visual and consistent reports into your operations, but if you ignore what the data is telling you, or subjectively choose to only investigate positive results, your analytic efforts are futile.
To use metrics in an effective way, they must answer a question you would like to know about your performance. In doing so, it is important to be objective and honest in order to interpret the underlying, meaningful story being told by the data. The true goal of analytics is not only to highlight your strengths, but to understand and leverage where your organization can improve.
Share your strengths:
One of the best ways to identify how to improve is by first discovering what your organization does well. Learning what you do best on a small scale can spark ideas on how to spread that success across all roles, departments and tasks. You can leverage your strengths to educate others, whether that strength is a particular department that’s performing well, or a specific group that is hitting impressive accrual rates. Sharing these best practices with others across your organization encourages collaboration and innovation. In addition, metrics that validate your operations can be positive motivators for your staff by celebrating their strengths.
Understand your weaknesses:
Facing your organization’s weaknesses is challenging. While it may be tempting to overlook, analyzing your poor performing operations in an objective manner can bring awareness to an issue that needs your attention. Once discovered, these issues can lead to innovative solutions that make your research processes more efficient. By pinpointing areas that need improvement, you can make changes and measure progress toward your goals.
It is easy to become overwhelmed or nervous when looking at your metrics, especially when not all of your graphs go up and to the right. By being honest with yourself and your site, and removing bias from your analysis, you can open the doors to truly understanding your organization’s performance and bring forth real improvements. To get started with performance improvement initiatives, select the proper metrics to measure, objectively analyze your data, generate buy-in and set smart goals.
If you’re looking for a tool to help you visualize your performance, Forte has a solution. Forte Insights provides sophisticated dashboards that give a clear and holistic view of your site’s strengths and weaknesses so you continue to improve throughout all areas of your operations.