Automating Your Participant Payments Empowers Your Staff and Subjects

Ryan Monte
Marketing Manager, Forte
October 25th, 2016

Participant compensation may not always be top-of-mind for clinical researchers. If a participant receives payment, whether by check, gift card or other means, it’s easy to assume the compensation process is complete. Examine the process more closely, however, and you’ll see how participant payment methods can affect not only the subject, but clinical research staff and operations as well.

For example, participants can become disengaged with a process that requires them to wait weeks or months after a visit for their payment, often with little visibility into the process. A research coordinator can become frustrated with the amount of time he or she spends on administrative tasks due to payment issues. In addition, your financial staff and even your sponsors can get bogged down in tracking stipends and reimbursements.

Developing and maintaining an effective payments process can resolve many of these issues for all stakeholders. Attend our webinar on Tuesday, November 1st, where Laura Hilty of Forte will guide you through best practices related to participant payments.

During her presentation, Laura will discuss subject motivation and the true costs of trial participation. She will also examine how manual payment processes can affect a clinical research organization at multiple levels, impacting site performance, subject and employee morale, sponsor relations and more. Finally, Laura will address these issues with best practices for participant payments, including an example of one organization that showed quantifiable results by improving their payment processes and workflows.




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