3 Questions for Evaluating CTMS Vendors

April Schultz
March 14th, 2019

When searching for a clinical trial management system (CTMS) for your research site, understanding and evaluating a variety of system functionality is essential to ensure you’re choosing the best system. However, functionality isn’t the only area you need to consider before making your winning CTMS decision. During your system search, be sure to evaluate functional aspects of your relationship with the vendor and how they can provide value to your site. These three questions can help you gain a better understanding of what you should expect from your CTMS vendor relationship.

1. Does the vendor have an organized and timely release management process?

Software solutions companies, such as CTMS vendors, are continually working to improve and update their products, often releasing new features on a semi-regular basis. It’s important you choose a vendor that will communicate new features and upgrades, as well as any necessary actions on your part during the release process. Ask potential vendors about their release management processes and determine if they have well-defined plans for future releases.

2. What does the vendor’s training program look like and do they have a proven record of successful system adoptions?

A CTMS can have a significant effect on your site’s operations and proper user adoption is essential to ensuring your system is used to its fullest potential. If training isn’t conducted correctly, user adoption will suffer and site operations will likely slow. Consider the resources your vendor provides during the adoption process and guarantee they will deliver adequate support for your end users. Be sure to ask potential vendors about the support they provide, both for the initial adoption phase as well as ongoing support.

3. Does the vendor have an established community of system users?

Conversations with other CTMS users can prove invaluable, as they allow users to share best practices, provide feedback to the vendor, drive software evolution and benchmark performance. Ask potential vendors if they have a community of engaged system users. If they do have an established community, determine if they facilitate conversations among their user community through conferences, listservs, collaborations, or other means.

Your relationship with your vendor should be mutually beneficial and make the CTMS user experience easy and enjoyable. During your initial conversations with each vendor, be sure to assess the value they provide throughout all phases of your CTMS journey.

Learn More

To learn more about how to evaluate CTMS vendors, prepare for system demos, and find the best CTMS for your site’s needs, download our free eBook, “Selecting an Enterprise Research System.”