3 Myths About Using an ePayments System and a CTMS to Reimburse Study Participants

Kayla Fargo
Director, Services, Forte
October 27th, 2016

Change is inevitable, but that doesn’t mean it’s always easy. In clinical research, change often means adopting new technologies to make processes more efficient and to further enhance patient care. For example, many sites use clinical trial management systems to enhance reporting and streamline operational workflows. For sites that have implemented a CTMS, the next step of their technological evolution might involve implementing an ePayments solution to reimburse study participants.

Unfortunately, a number of misconceptions exist when it comes to ePayments, particularly at sites that are already using a CTMS. Since our most recent Allegro CTMS upgrade comes ready-to-integrate with Forte’s Participants Payments, we think it’s important to clear up the three most common myths about using a CTMS and a ePayments solution to reimburse study subjects.

Myth #1: “Using an ePayments solution will require dual data entry.”

Sites are usually apprehensive to introduce new tools and systems into their coordinators’ workflows, out of fear that doing so will only result in one more place they’ll need to enter data. We understand your staff’s time is limited, which is why the new Allegro/Participant Payments integration eliminates double data entry.

After building out a protocol calendar once in Allegro CTMS, your research staff can simply push the schedule of events plus the list of participants directly to Participant Payments. When a coordinator has marked a visit as complete in Allegro, that information will automatically flow over to Participant Payments, reducing the process of paying subjects to just a few simple clicks.

Myth #2: “Launching a CTMS that integrates with an ePayments solution will take too much time and effort.”

While this might be true of other systems, it’s certainly not the case for Allegro/Participant Payments customers. Our onboarding process is simple, just like our software. After only a few hours of training, your staff will be ready to start leveraging Allegro CTMS and Participant Payments to enhance your site’s operations and streamline the subject payment process.

Once you go live with Allegro and Participant Payments, you’ll have ongoing help from our Support Team whenever you need it, in addition to unlimited access to our online Learning Portal, a repository of on-demand training materials. With these resources in-hand, your organization will have everything you need to get up-to-speed quickly, so you begin to realize a positive return on your investment as soon as possible.

Myth #3: “My site is too small for an ePayments solution to be financially viable.”

Many research sites believe implementing an ePayments solution involves a hefty implementation fee, plus a minimum number of reimbursements each month in order for an account to remain open. Neither of those myths is true, at least in the case of Forte’s Participant Payments. There’s no minimum card-load requirement or monthly fees associated with Participant Payments, nor is there an upfront fee to get started. In fact, you don’t pay anything until you issue your first subject payment. This “pay-as-you-go” model makes Participant Payments a viable option for any site, regardless of size.

Hopefully debunking these myths has you thinking more seriously about how an integrated CTMS and ePayments solution can benefit your site. Paying subjects is just one of many workflows a CTMS can help you optimize. Download this overview for more information about Allegro, Forte’s easy-to-use, cloud-based, clinical trial management system.

No Comments

Leave a Reply

Your email address will not be published. Required fields are marked *