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Training Specialist (Madison, WI)

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Essential Job Duties (in order of priority)

  • Facilitate professional training events for customers and internal employees; demonstrate expertise in our software products as well as an understanding of customer workflows and unique configurations.
  • Create and update training documentation which includes training manuals, diagrams, PowerPoints and other supporting materials
  • Assist with administration of training events and management of course offerings in our Learning Management System
  • Conduct both in-person and web-based training events
  • Collaborate with e-learning developer to improve training offerings for various audiences and products
  • Provide product demonstrations to support the needs of the existing customer base and the business development team
  • Prepare and conduct sessions for large groups at our industry conferences
  • Become an expert in your assigned software application(s); stay up to date on new features and version changes
  • Develop an understanding of customer processes and standard operating procedures
  • Develop an understanding of the clinical research industry and best practices
  • Demonstrate responsiveness and a sense of urgency in all customer interactions
  • Research issues by collaborating with other internal resources when a solution is not readily available

Additional Job Responsibilities

  • Document bugs discovered in the system for future development
  • Interact with customers, via phone or e-mail, to provide responses to inquiries and troubleshoot issues by evaluating and analyzing the symptoms
  • Serve as a liaison between the customer and the software development team to resolve issues
  • Advocate for customers by documenting and communicating suggestions for software enhancements

Job Qualifications & Job Evaluation

Documentation:  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor's degree required; equivalent relevant work experience may be considered in lieu of educational requirement


  • Experience conducting training for software or other technical tools

Knowledge, Skills & Abilities

  • Effective communication skills, including listening, writing, and speaking
  • Facilitation skills for groups of 10-60 people
  • Ability to lead training sessions with confidence
  • Proficiency with Microsoft Office (Word, Excel and PowerPoint)
  • Proficiency with web conferencing software (e.g., Zoom, GoToMeeting, Adobe Connect) Strong time management skills and ability to effectively manage multiple priorities
  • Strong analytical, problem-solving, and interpersonal skills
  • Ability to work independently and integrate into a team environment
  • Knowledge of adult education principles is preferred
  • Previous experience within software industry or clinical research is preferred

Licenses & Certifications

  • None required.

Job Requirements

  • Ability to lift 25 pounds
  • Ability to travel up to 25%


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