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Software Business Analyst (Madison, WI)

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A successful Software Business Analyst must be passionate about building features that customers love. This role works in a dynamic and fast-paced environment and works with cross-functional teams to design, build and roll-out features aligned with the product’s vision and roadmap.

Essential Duties

  • Serve as a liaison between the customer community and the software development life cycle teams.
  • Lead the requirements gathering process with customers, subject matter experts, and internal Forte teams.
  • Document requirements using the right level of detail for the Engineering and Quality Assurance teams.
  • Clarify requirements and update cases as needed throughout the software development life cycle.
  • Lead design review and change control meetings by setting the agenda and facilitating the discussion.
  • Create and monitor feature and bug cases in the case management system.
  • Create mockups, wireframes, and prototypes that illustrate current and future workflows.
  • Write release notes for new features that will be delivered to customers.
  • Work with a Product Manager to analyze customer problems, how they relate product strategy, and how they can be solved on a product’s roadmap.
  • Support the release management process by anticipating case-level risks.
  • Work with the Quality Assurance team to review test plans, test scenarios, and test cases
  • Work with Product Support and Training teams to write product documentation as needed.
  • Participate in efforts to improve software development life cycle processes.

Job Qualifications & Job Evaluation

Documentation:  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High School diploma required.
  • BS in Information Technology, Project Management, Science or related field preferred.


  • 3+ years of previous experience in software development business analysis.
  • Previous experience in clinical research or healthcare technology preferred.
  • Previous experience working with a mature product preferred.
  • Previous experience working in Health Technology preferred.

Knowledge, Skills & Abilities

  • Innate curiosity about users, processes, and systems.
  • Demonstrated ability to analyze problems and understand the necessary components of a solution through planning, cost/benefit analysis, testing and reporting.
  • Excellent communication skills, including listening, writing, and speaking. Must demonstrate the ability to explain technical concepts to a non-technical audience.
  • Effective technical writing skills, including previous experience documenting user requirements and designing software features.
  • Ability to participate in customer-facing group requirement sessions with confidence and conciseness.
  • Ability to identify the required stakeholders throughout design, development, and implementation processes.
  • Demonstrated ability to effectively negotiate and build consensus with various internal and external audiences. 
  • Demonstrated accountability in project ownership.
  • Willingness to embrace and drive change.
  • Proficient in the use of Microsoft Word, Excel and PowerPoint. Proficient in email.

Licenses & Certifications

  • None.

Job Requirements

  • Ability to lift 25 pounds.


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