Systems Administrator

Location: Madison, Wisconsin

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Forte Research Systems is an industry leader providing technology solutions to manage clinical and translational research. We develop and market specialized clinical trial management systems for academic and health research organizations as well as cancer centers. We are adding further talent to our Systems team to accommodate growth within our organization. As a member of the team, you will add value to members of the Forte team by using your talents in the following areas:

Ensure successful Forte software deployments and support by:

  • Consulting with customers and project team members regarding products being adopted.
  • Installation, configuration and support of customer application environments.
  • Delivering and installing product releases.
  • Providing Forte product software updates, server/hardware specifications, purchasing guidance, setup and configuration and technical support to our customers.
  • Training and supporting customer technical staff on the administration of customer environments.
  • Developing and maintaining installation and configuration procedures for Forte software products.

 Provide reliable information system performance by:

  • Performing system monitoring and maintenance, verifying the integrity and availability of server resources, and reviewing system and application logs.
  • Evaluating and planning for future technical needs of the customer.
  • Developing and maintaining installation and configuration procedures of customer environments.
  • Responding to customer requests through the issue tracking system.
  • Training customer technical staff on software installation and upgrade procedures.
  • Identifying and installing patches and upgrades as required by processes.
  • Performing ongoing performance tuning and resource optimization as required.

 Job Qualifications & Job Evaluation

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

  • Bachelor’s Degree in Information Systems, Computer Science, Engineering, or related discipline required; equivalent relevant work experience may be considered in lieu of educational requirement
  • Working knowledge of clinical trial process and medical informatics is preferred.

 Experience

  • Minimum 1-4 years of total systems administration experience including 1+ years with Linux/UNIX operating systems or requisite work experience, working knowledge of Windows Server operating systems preferred.
  • Working knowledge of networking security, firewalls, VPNs.
  • Experience administrating, configuring and installing: JBoss, Apache, Oracle, RedHat/CentOS Linux and Windows Server is preferred.

 Knowledge, Skills & Abilities

  • Demonstrated customer interaction skills including listening, writing, and speaking. Must demonstrate the ability to confer technical concepts to a non-technical audience.
  • Demonstrated ability to analyze problems and understand the necessary components of a solution through analysis, planning, testing and reporting.
  • Strong attention to detail to diagnose problems and ensure that solutions address the problem.
  • Demonstrate proficient ability to capture and document software/hardware issues.
  • Demonstrated ability to effectively manage project activities with and through internal relationships including Customer Support, Engineering, Quality Assurance and Project Management.
  • Demonstrated accountability in project ownership and solution oriented work approach.
  • Planning, organizing, setting objectives and managing time to meet deadlines.
  • Ability to lift 50 pounds.

 Licenses & Certifications

A+, Network+, Security+, RHCSA, MCSA, and/or MCSE preferred, not required

 

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Forte Research Systems is an equal opportunity employer and does not discriminate on any basis prohibited by federal, state or local laws.

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